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Ring doesn't fit?
Order of operations:
1. We'll send you a new ring in your updated size.
2. You'll receive a return label in the mail with your new ring!
3. Simply swap out the rings, and use the label we sent you to ship your previous band back to us. Please keep your extra silicone band!
***For international orders:
Unfortunately there isn't a way for us to purchase shipping labels in your country. Please ship your return ring to our address as follows:
Northbands
6563 Gunn Highway
Tampa, FL
33625
Terms:
1. Exchanges are non refundable
2. Original orders are non-refundable after placing an exchange
Hallie D.
I have had an amazing experience with North Bands! My fiances ring was slightly too big and North Bands exchanged it in record time and even sent a shipping label to send back the original ring. I am forever grateful to have found a ring that was perfect for my fiancés style but also that is so flexible and understanding with sizing.
Maria T.
My husband loved the ring and the history of it. After not choosing the right size, we contacted support and they were super understanding and helpful! We finally got the right size and he loves it!!!
Joe D.
The ring is awesome. The Thor has a nice clean and classic look with a little added flair and that's just what I was looking for. The customer service experience was also wonderful. I had to exchange my ring for a different size and they couldn't have made the exchange process any easier! Great experience overall.
Tony R.
Great product! Accurate description and durable which is what I needed. The band arrived in only a few days after ordering. It was a bit big and exchange was easy and quick. Great product and company!
Hilda J.
Great ring :)
Kenny R.
I absolutely love the quality of my ring . The tungsten has perfect color that I like . Not too bright but not too dark. The meteorite really looks awesome. Highly recommend this company.
Rachel A.
Easy process and fast
Jamie H.
I love the ring! I had ordered 1/2 size too big and the return process was very easy. I had waited really close to my wedding date as it was, and it still got here ahead of time and early!! Great experience!
Melissa A.
The ring is perfect! We chose the wrong size originally and they made it so simple to send it back and get a smaller size. Truly a fast and seamless process
Deedee Q.
Very beautiful ring - fits perfectly and looks great with any attire!
LaShai P.
The Zeppelin guitar string ring is unique and stylish. Not over the top but still a conversation piece. My husband, who does not like wearing jewelry, loves it...best of all is the customer service. Jessica was awesome! Helped me work through an exchange and made sure we had the ring in time for our wedding ❤ Thank you Northbands!!
Whitney R.
Love the rings, super fast service and exchange was easy!
Erika F.
I ordered the wrong size the first time (my husband’s fingers were really swollen when we measured for the ring) so I had to exchange it for the right size but the exchange was super easy to do and the correct size came so quickly. My husband loves his ring and it suits him well. He now has a stylish ring and the gift he wanted for his 50th birthday.
laini R.
I bought this for my long distance fiancé and when requested, I was given a longer trade-in time to make sure it was the right size. Caleb was prompt with his responses and so helpful. The ring was BEAUTIFUL! Will definitely consider Northbands for future ring needs!
Debbie B.
My husband's ring is so awesome. I picked the redwood trim..I did have to exchange for a 1/2 size bigger (my mistake) the turnaround was so fast. Thank you. Great customer service!
Caleb F.
I messed up and accidentally ordered the wrong size. They were more than will to send me the correct size to fix the problem. Thank you so much
Katherine P.
Fantastic ring, fantastic service, and an overall fantastic experience!
Jack L.
I ordered the wrong size ring and they helped me extensively to get thr perfect one!!
Danielle C.
I think his beautiful ring looks wonderful next to mine :)
Jonathan M.
All the good reviews about customer service were true. I exchanged my ring 2 different times to get the actual size I needed. 8mm rings feel tighter than when you are wearing the skinny ring sizers, so it may be worth considering going up a half size.
The ring itself looks great. I would definitely recommend Northbands.
Janet A.
My husband loves his ring. Truly is beautiful. He says its comfortable and true to size. Thank you Northbands.
Cynthia H.
I really appreciate northbands when my ring i brought for my husband did not fit and it was over the return time because I didn't try it on when I received it because I wanted to wait until the wedding, they aloud me to send it back and made sure I was going to get the right size by sending me their ring sizer to get it I did email them and I got the new ring it was a great fit thanks we will be shopping again with yall
Michael U.
The Ring Exchange service was great. I was worried when I noticed the ring was big but the process to exchange it for the right size couldn't have gone any smoother.
Austin E.
Awesome customer service and I love the ring!
Ruth S.
My fiance loves his ring!! Starting off I ordered a size that was too big for him, and reached out to them via email and they got right back with me and sent me a new size and shipping label immediately for their small restocking fee. It all worked out perfectly and fits nicely!! We loved our experience here.
Stephanie R.
Exactly what my groom wanted! Extremely satisfied with our purchase and the excellent service provided to us. Would definitely recommend this company. Thank you!
Denine G.
The ring itself is beautiful, and unique! I look forward to giving it to my fiancé on our wedding day! The customer service team was very quick and attentive when I needed a size exchange! And they ship incredibly fast! Thank you so much for an amazing, pleasant & easy experience!
Jazmin Z.
It’s a beautiful ring! My husband was so happy to finally have one since he only had a cheap wedding band for so long and it got scratched very easily. But I can already tell this ring is much better quality and will definitely last long. :)
Jonathan G.
Excellent customer service thus far. I ordered the wrong size and they were super helpful and shipping was quick to get my replacements. So far I'm in love with the ring and would recommend to everyone!
Kayli S.
Easy return and exchange for a different size..multiple times! Thank you!
kyle r.
Great customer service quick and speed turn around on a replacement ring would recommend to any one.
Kammy F.
Rings beautiful staff extremely helpful definitely recommend !!!
perdita a.
Super responsive, and helpful customer service. Beautiful ring with a cute little wooden box. Didn't fit both times in the end, but he wears it on a different finger now. He absolutely loves it, I'm glad I chose this one. Shame it's not on his ring finger though. :( US-UK sizing is very difficult, as all charts online are different to eachother. All I had to work off was that he was a TUK!
Maria S.
I was torn between the Rebel and the Black Meteorite and finally went with the Rebel to give my husband for our 10th anniversary this past October. Unfortunately, I could not remember his size ♀️. I mentioned to him that I was also looking at the Black Meteorite with the Gibeon Meteorite inlay and he was sold!! Caleb was super helpful with the exchange and was so nice to even give us a 10th year Anniversary gift by not charging me the difference !!! Super awesome customer service if you ask me!!!
Joseph H.
Very easy to exchange the ring for a different size. I accidentally ordered the wrong size and northbands sent me a new ring and a return shipping label without question. This ring fits great and i love it.
Andrew G.
Northbands stands by their product. I’m ordered my standard ring size (12) and it was way too big. They sent me an 11.5 and it was still too big. Try it again with and 11 and it’s perfect.
Size aside, these bands and comfortable, beautiful, rugged, and fir our personality and lifestyle so well. I’m glad we found Northband and would recommend them to anyone.
Nicole G.
awesome service love the ring had to exchange the size but it was no big deal so easy to do!
Ashley P.
To begin, the customer service was fantastic. We had to do a few exchanges due to ring size and this company worked with us and was VERY helpful. They responded to my emails in a timely manner and gave me all the expertise I needed when ordering. The product is beautiful. Very durable and well crafted. Will be recommending. Thank you.
Bradley M.
Great rings! Thanks again!
Nathan R.
My Wife got me a ring that was a bit to big, thankfully Northbands let me return the ring and get a smaller size with no hassle! Even though she bought it several months. Great company!!
Dylan M.
Ring is exactly what I wanted and fits perfectly!
Katelyn S.
It was so easy to get a new size!!!!! We nice people!!
Laura Y.
Beautiful, top quality ring. The first one I ordered for my husband was too big. The exchange process was amazingly easy and the customer service was top notch. I would highly recommend this seller. They are all around the whole package!
Charleigh G.
Northbands is a DREAM to work with. Every set of the way was a 10/10 experience. The delivery is incredibly fast, the product is beautiful, and you will NOT find better customer service anywhere. They were so helpful and quick to respond every time I had a question or needed help exchanging for a different size ring. Truly, if you are wanting the best ring buying experience of your life.. shop with Northbands!
Elizabeth N.
Jess was extremely helpful throughout my ring exchange process. Communication was quick and instructions were great! Thank you all for what you do and for creating beautiful items.
Bethanne T.
Ring fits great and looks great. I get lots of compliments about how it looks.
Allison J.
My husband loves his ring!! It took us ordering 3 different sizes to figure out which one fit him the best. They were so helpful in quickly sending over the new rings. We got to keep all 3 until shipping back the 2, so he could try them all on. We should have followed their advice of getting a sizer. Thank you so much for all your help!!
Ricardo B.
Easy peasy exchange. They ship you a box, I received mine within 3 business days. Then you get your ring and send them them the one that didn't fit on a prepaid box.
Zara G.
We absolutely loved the ring and how fast it got it! Thank you so much!!!! Will definitely be recommending!!
Sherry M.
Excellent customer service! My husband had to exchange his ring twice. Wasn’t quite happy with the fit after the first exchange. No questions asked when we exchanged a second time so that he could find the perfect fit. Highly recommend this company!
Andrew K.
Ring looks and feels great. Customer service is fantastic too. I needed to exchange my ring size 3 times and they made it simple and hassle free
Leon S R.
Exceptional service, ring quality, and reasonable price. I love the ring!
Larisa W.
My fiancé love his ring! I had to exchange the one I ordered for a size up and they were very easy to work with. The new one fits perfect and we are ready to get married!
Patrik S.
Smooth and quick replacement, had to go down in size twice to find the right fit, took less than a week for each shipping.
Javier M.
It wasn't very difficult to choose the perfect band once I came across Northbands. I knew that I wanted something unique yet strong to last a lifetime. The Legend ring was perfect for me since I don't like jewelry. This piece was approved by my bride and on our wedding day quickly received and frequently praised by my friends and family alike. Thank you for the quick service and patience to fulfiling our order. I've already planned to order new bands for my 5 and 10 year. Thank you all for making a perfect ring!
Bryan C.
I love the rings, and I appreciate the exchange policy! It was easy and convenient.
The ring did get a scratch and scuff on it almost immediately, which is the only reason I'm giving it 4 stars.
Steve V.
Love my ring! Great experience all around. Northbands was super easier to work with, especially as I worked to find the right fit. Would 100% recommend to others!
Denise F.
The band is very pretty and exactly what my husband wanted. I had a little trouble with sizing, I think that our local jewlry store sized my husband's finger incorrectly twice. The owner and staff bent over backwards to find the correct size and were so patient and helpful with me and my issue. I would highly recommend this band or anything else from Northbands. They were a pleasure to buy from.
Monique F.
Love the ring and the customer service is great!
Dakota N.
WE LOVE IT!! My fiancé wanted something different and this ring is just it. This company has AMAZING customer service. I ordered the wrong size for him and the exchange process was great. We got his new ring in 2 days and they sent us a shipping label so we could return the wrong-sized ring easily. I highly recommend this company for your mans ring! AND the box it comes with is cool and it comes with a silicon ring! 10/10!!
Courtney K.
Love! Fiancé says 10/10!!!
Amber B.
Beautiful! Dope ring! So cool about exchanging sizes. Very quick!
Jenny C.
Exchanged my original twice. Northbands crushed it. Excellent job and thank you to the whole NB team. I was sized improperly locally and my exchanges were so easy. I’m in a 10.5 and it’s perfect.
Quality is in this product but I must say the customer care and support will keep me coming back for any occasion or addition to our marriage.
Jenny C.
Wow…first thanks to the entire Northbands Team. I was sized several times by local merchants and they were incorrect. I settled into a 10.5.
The exchange process was beyond easy with NB. Easy in, easy out.
Now onto the Ring. It’s perfect, great weight and awesome crafting. Fits me just right for what I was looking for. My wife loves it, I love it. Classically Modern. Beautiful 18k gold finish inside, hammered and unique on the exterior. The ring truly is excellent, and time shall reveal how it settles into our new life.
Reya L.
My fiancé loves his ring & North Bands was awesome about processing my exchange when the first ring I ordered was too big.
Thomas J.
Absolutely perfect. My original ring fit very well except when my hand were wet. Apparently, I have small knuckles. I requested a half size smaller. The process was easy, the ring arrived a few days later with postage to return the original. I couldn't have asked for a simpler process. Thank you.
Christopher E.
Love the ring. Took me a couple times to get the sizing right but Northband truly works with you! Highly recommend
Kathy T.
Beautiful band! Love it!
Kathy T.
We ordered a size too small. Exchanging the ring for a larger size was so easy!
The ring was perfect!
Amy C.
We love the ring! The first one was a bit too small and exchanging it was extremely quick and easy - now it fits him perfectly
Danielle R.
Bought it to big, bought their ring sizers and exchanged it now it's to small lol. We did not know to go up a couple of sizes with a wider band. But it is very nice fast shipping. And ee decided we will keep for sentimental value purposes instead of trying to exchange again.
Travis C.
Amazing customer service and amazing ring.
Cherie S.
The exchange process was sooo easy. The customer support was impeccable. I got the replacement ring and returned the old one with no hassle at all. Love this company!
Falon S.
We LOVE this ring! It fits great and looks terrific!
Chelsea C.
My husband loves it!!
Sherri S.
Super easy process! Being a comfort band, the ring originally ordered was a big big, so we did an exchange and it was very easy to do online! It was shipped quickly, and was effortless to send back. Would totally recommend this company.
Kyra D.
Loved our experience with north bands! They let us return and exchange several times because we were having a hard time figuring out sizing! Their customer service was great and the ring looks amazing!
Victoria R.
We had to exchange the ring and the process was seemless!
Randy G.
Exceptional service. Exchanged for a different one. No worries if it wasn’t right. Very helpful and great quality. Uber comfortable ring and great looking design
Brandon S.
Excellent customer service! Ordered the wrong size, had it replaced right away.
Patrick G.
I asked for a replacement and I got sent a new ring that was the exact same size.
Rocio R.
Bought this for my (now) husband! He loves the look and feel and went to school in Hawaii so we were looking for a ring that could represent his time there. We had to get the ring exchanged for a smaller size and it was so easy to talk it through with customer service. Thank you for this painless process!
Gnikawa P.
It’s beautiful. It looks just like the picture on the website. But it is a tad bulky. I’m still very happy with the ring.
Tiffany S.
We ordered a size too small for my fiancé’s wedding band. The company had the replacement ring shipped out the next day and was very helpful in answering questions!
The ring is exactly what we were looking for and the new size fits him perfectly
Emily G.
I loved my experience with Northbands. I exchanged the first ring I got for a correct size and the exchange process was super easy. Great experience and I adore the ring!!!!
Kenza C.
Amazing ring that is of fantastic quality. My fiance loved how the ring was thinner than normal dude rings (that look so wide). The redwood on the inside add a unique and wild touch. Fast shipping when I ordered the wrong size the first time.
Lauren P.
The ring is gorgeous and changing out for a larger size was a very smooth process! Would definitely recommend :)
HEATHER H.
Great company. I ordered the wrong size and it was so easy to return and get the correct size.
Kaitlynn R.
Thought we measured correctly at home, but got a size too big. We were able to exchange with ease and got a size that fits PERFECTLY. Any emails I sent were responded to so quickly!
Brooklyn S.
AMAZING customer service. I had to exchange my fiancé's ring because I ordered the wrong size, the process was incredibly easy and the ring is absolutely incredible! I would definitely buy from this store again!
Beau R.
Absolutely amazing quality rings. Nicely packaged in a wood box with a burlap cushion. The presentation on the rings are stunning. Very happy with my purchase.
One ring was slightly to big, so I did the $25USD exchange and it went really smooth. The customer service was extremely responsive. I had an answer back within less than an hour. On both of my questions.
Had my replacement ring in about a week and go to keep both silicone rings.
Amazing product and fantastic customer service. I will be purchasing another ring from Northbands In the future.
Anna V.
I actually purchased the Zeppelin ring for my twenty-five year old son. He enjoys spending, what little time he has, playing guitar in a band. I got it to remind him to make time for the things he enjoys. Needless to say, he loves the ring. Unfortunately, I bought it two sizes too big. No problem, within three days I had a new one, with a packing slip enclosed to return the other. The perfect surprise touch, it came with a guitar pick, as well as the silicone band!
Jan C.
Loved the ring but ordered the wrong size. The exchange was extremely quick and easy. Customer service was outstanding.
Alexandria S.
Great customer service and LOVE the ring!
Tonnia R.
My husband loves his new wedding ring
EMMA V.
I ordered this for my fiancé as his wedding band and it’s gorgeous. He loves it and so do I. It was important to me to find a ring that was unique and suits his personality, and this ring did exactly that. The shipping was quick, the quality is top notch, and we really couldn’t be happier! (Plus, the first ring I ordered was too big, so we did the exchange package and it was so convenient and helpful. Overall a great experience!)
Michael B.
I ordered two different sizes of my wedding ring, and even though ultimately neither had an ideal fit, the ring itself was beautiful and customer service was fantastic. My original exchanges were fast and easy, and the company accepted my returns with no questions asked. Would definitely recommend this company and their products!
Jesse L.
This ring is beautiful! How often do you see a satin finish on a ring?! I actually ordered a 1/2 size too big and they were happy to send me the correct size and very quickly so that it would get here in time for my wedding.
Liz W.
Very easy and fast exchange. Very satisfied. Will recommend.
AARON S.
An amazing fit! I'm only 24 and at first the ring seemed a little large but I realized that I will get larger from here on out. My wife loves it. It's light and extremely tough. The wood finishes on the inside portion makes wearing it super comfortable. Don't hesitate to buy this ring.
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