Ring Exchange

Great customer service. East to communicate via email in timely fashion. I got the perfect product after noticing the first one felt different than I expected although it looked great! Easy to ship back and get exactly what I wanted.

My fiancé loves his ring from Northbands! So unique, amazing quality, and fantastic customer service. They have been very kind and helpful with exchanging to find the correct size. Highly recommend!!!

My Fiancé love his ring and fit perfect. The exchange was quick and easy.

Accidentally picked the wrong ring size so asked for an exchange. Super simple!!! Just added it, they sent me the correct ring size with return label, and all I had to do was package the other ring, slap on the label and send it on its way. Love the rings so I'm super glad the return process was so painless. :)

Really nice, good quality ring and love the silicone band that goes along with it for work! We ordered the wrong size and it was so easy to exchange and so quick! Thank you!

Even though it took three rings to find the perfect fit for my fiance, they made it right and worked with me through emails and made the experience great. I would highly recommend, very personal

Perfect ring! They did a great job and so easy to work with. We had some size issues on our part and their response and was exchanges were quick and simple. Thanks so much for all your hard work!

We had to do a ring exchange, and it was such a painless procedure! It arrived so quickly and the craftsmanship was beautiful! So satisfied!

The ring is exactly what we wanted. It is perfectly unique with the sentimental redwood in the middle. The comfort fit is very comfortable, but we ended up needing a ring a whole size smaller than what his actual ring size is.

This ring is so gorgeous! It's weighty enough to feel high-quality, but light enough that it's not a nuisance. Fiance loves the wood interior and metal exterior, and he's really excited to have that sneaky bit of rose gold to match my rings! He also loves the silicone band to wear on the job site or when he's out climbing. Shipping was incredibly fast. This is an amazing shop, and we're recommending it to all our friends who are planning weddings! Thank you so much, NorthBands!

Northbands is extremely helpful and appreciated. My partner and I love this ring but had to try a few different sizes until the right one arrived. Northbands team was extremely efficient with my exchanges and my questions. Highly recommend this shop to anyone looking for a unique ring!! Thank you northbands!

Great fit and quality!! Service was fast and exchange was just as quick. Highly recommended business.

Awesome customer service and awesome product. Thanks so much!

My fiancé loved his band! I accidentally placed an order for the whiskey barrel wood/tungsten band when in reality he wanted it with iron wood. So I contacted the store and the level of customer service was superb!!! They were so helpful and willing to accommodate whatever we needed. We now have the correct band and he wears it now even though we’re not married yet! He loves it!

The ring is beautiful! The quality is great and it’s rustic yet classy

Northbands was amazing! Shipping was fast, the ring was beautifully packaged and came with a silicone ring, and they were able to help us with the return and fitting of the final ring. Highly recommend!

Exchanging was so easy! Got the size we needed and absolutely love it!

Beautiful Ring my husband loves it!!! Great customer service as well when I neded to return it for a different size :)

I love my ring, it's beautiful! It fits perfectly and came within the week! I couldn't be more happy!

Picture doesn't do it justice, the abalone is absolutely beautiful! My fiancé didn't want a traditional band and he loves fishing and ocean life so this one fits the bill perfectly. It's masculine and durable with a little flash. He loves it.

This is such a nice ring, and I'm very happy with my purchase! The team at Northbands was so helpful in getting the replacements when the sizing was off. Definitely order the Ring Sizer to get the accurate size. I had my ring size from a jeweler and I had to go down a size to fit. Great service, great products!

I can’t say enough how great there customer service has been. I ordered the wrong size twice! Jessica and Caleb are so great. The ring is gorgeous I highly recommend this ring if your looking for something unusual and unique ❤️❤️

Amazing ring and very accommodating when we needed a different size. Thank you so much!!

My band arrived surprisingly fast! I tried it on, decided that it was a little too tight, so I returned it for a larger size. The new one arrived just as fast and the return was made with little effort. Very satisfied with this product and service.

My husband and I love our new rings. After 34 years of marriage we decided we needed a change in wedding rings. These fit the bill. Simple but comfortable.

Wonderful experience.

Thank you so much ! We utilized the exchange program and were so happy with the customer service and the exchange: Thanks!

The ring is so beautiful. I got this as a present for my boyfriend and it feels really nice and the material seems as if it won't tear and wear. I originally did not order the correct size and it was a really simple process to exchange. They were so helpful!

Excellent, High Quality product, company, and process! I ordered the wrong ring size, they facilitated the exchange, and it couldn't be easier! I will be happy to recommend for friends, and use again!

Beautiful ring! The size originally ordered didn’t fit as we measured on our end but was easy to exchange! Thank you!

Perfect! He loves his ring and it is perfect for the guitar man he is!!!! North bands were so helpful and we got the ring right away. We had to exchange for a half size smaller and it was effortless. We would highly recommend them

Wonderful ring. Also, had to send back a few times for resizing, but always quick and pleasant experience. Great!

I can honestly say I have never worked with a better online shop. The customer service is above any other. The ring was a perfect gift for my guy I couldn’t have asked for a more perfect gift!!

The black damascus whisky barrel ring was the perfect gift for my husband. It is unique, well made, and comfortable. I ordered the wrong size and the exchange process was extremely easy and fast. Thank you for such an excellent product and a excellent customer service!

Most of the time when you order things online the pictures are always better than the actual product: in this case I’d say the ring was actually BETTER than the nice pictures of the product! I highly recommend to anyone who is considering to buy a ring from Northbands. The quality definitely matches the price and my fiancé is in love with his ring! We originally got the wrong size of ring, but the impeccable customer service that Northbands has allowed us to exchange the ring without too much of a hassle. If you live outside of the USA I would recommend to get their ring sizer before making your purchase to make sure you get the right size ring to avoid the return shipping fee. But that was barely something that bothered me enough to remove a star. STOP HESITATING AND GET YOUR RING FROM THEM :D

The first ring we ordered was a tad too large but we were able to get a half a size smaller and fits perfect! Great response time and fast shipping!

Great

My boyfriend loved his set of rings! Stylish and comfortable. He loves wearing rings and he needed the upgrade. Well worth the money

Northbands was really easy to work with and my fiancé loves his ring!

Great quality and great people to work with.

My fiancé and I chose the Whiskey Barrel ring and we LOVE it! The ring I ordered was a little snug so I emailed and asked about returning for a larger size. I was answered almost instantly, I paid $25 for a shipping label and they mailed me a new ring with the label for me to return the too small ring. And they sent me another silicone ring with the new ring and said to keep the other that originally came. Top notch customer service and prompt response!

The ring is absolutely beautiful and so well made! Customer service is amazing - couldn’t be happier!

When I first got my ring it slid on so easy I was a bit worried about the size. Switching out for a smaller size was super easy, and when it got here I decided the original actually fit better. I was just able to send the replacement back. Such an easy experience. Caleb and Jessica were prompt with responses to several questions and most importantly... the ring is gorgeous. The rose gold give it a very classy look. And the weight is perfect. I've already recommended Northbands to other friends about to tie the knot, and would 100% do so again!

Quick shipping and easy exchange! Ring looks great!

They were fast and it was high quality

Beautiful Ring, He Loved It! Thanks <3

We had a little mix-up with our order, and Northbands JUMPED to make it right INSTANTLY. I was so impressed with their resolution - we were refunded our exchange fee AND the same value from our original purchase price, so that I could rebuy the correct design without needing to wait. I had the new, correct ring in hand within a few *days*. I am so grateful to have found them and will definitely be back for ring purchases in the future!

Beautiful ring and excellent customer service!! Thank you!!

My fiancé loves it. It fits perfectly and looks just like the picture.

My fiancé loved the ring I chose for him! It’s super lightweight and unique, and it looks great on! I had the pleasure of speaking with a customer service rep, at one point of my transaction, and the response was fast and definitely steered towards customer satisfaction! The only part I was a little bummed out about during my entire experience with Northbands was that I needed to pay $25 to exchange the size of the ring. But, it is what it is, and we’re really happy with the purchase!

Bought this for my fiancé! Exactly as pictured! Was delivered within a week of ordering! Had to exchange due to me choosing the wrong size, but they responded within 24 hours or less and helped me do it! Great customer service!

My fiancé loves his ring, we had to exchange sizes twice before we got the perfect fit, nortbrands was very easy to work with so it was a painless process.

So excited to have this for my wife’s wedding band! You guys were quick to give me a size down when needed! Thank again!!

The exchange process is painless. Very quick and really allows you to pick between two different sizes. Wish all places had and exchange process like this.

My fiancé and I are absolutely in love with this ring! We originally ordered the wrong size and the customer service was beyond exceptional and everything went so smoothly! I can't wait to get pictures of this ring because the detail in it is just amazing! It really is a work of art! My fiancé wore it the first day we got it in and he said it was extremely comfortable too! Caleb, you are so incredibly talented! Thank you so much! We will be recommending you to everyone we can :)

This ring is so gorgeous and well made. I was skeptical about purchasing an important such as a wedding band through Etsy but the quality is amazing and I managed to get this on sale as well! My fiancé loves it and so do I!

Do not HESITATE to order from this company. The product is fantastic, the customer service is OUTSTANDING. I am so happy I decided to go with them. The ring was perfect. The box it comes in was an unexpected perk.

Ring came in a beautiful wooden box, which the wife loves. The ring looks amazing! Even better than the picture on the website! Would highly recommend Northbands!

Customer service was outstanding. My original order was too large, and resizing was so easy! Definitely will be a repeat customer.

Exchanging was so easy! Just pay the small fee and then they email you the returning label. I just dropped mine off int he mail drop off box and done!! They’re super good about communicating and understanding!:) Definitely recommend going through this company

This company is awesome!! We had ordered the wrong size and they sent quickly responded by sending a prepaid return postage and sent us the correct size! My husband and I love the uniqueness of the ring. It is beautiful and he loves it. This was a replacement for the original ring that had gotten lost. Highly recommend!!

You were so easy to work with, to the return of the ring for a different size and getting a replacement. Thank you

I had to step down two sizes and even change styles until I found the right ring for me. And...I LOVE it! Caleb and Jessica were extremely helpful during this whole process. The ring is SOLID and very well made...it is beautiful! I am so pleased with their customer care and attention to detail. Thank you!

Wonderful company. Easy exchange. We had my husband sized before ordering at a 3rd party local jewelry store. Ordered a 10, per the jewelry store lady. Upon arrival, the ring fit, but was a hair tight. (Thinking the jewelry lady mis-sized my husband.) No matter, because Northbands sent us the next size up and the exchange was super easy and fast. It is a gorgeous ring and my husband loves it! Will buy again.

I would suggest that all 1st buy there ring sizer we had to exchange it and that was pretty easy

We had such a wonderful experience and love the ring so much. Initially we ordered the wrong size. Exchanging the band was very easy and everyone was super helpful in ensuring we got the correct size. We absolutely love the band-so happy with this purchase

This was such an easy exchange experience! They answered all my questions promptly, and the ring was shipped out so quick. Thank you so much!

I purchased a wedding ring and needed to exchange it because it was a little too big. Caleb and team have been great throughout the process! I am looking forward to exchanging rings in our wedding day!

When we first received our rings my husband said are you gonna hate me if I need a different size. I was thinking oh no hopefully it’s easy enough to do. Well thankfully it was soooo easy and quick and smooth to do an exchange. I couldn’t really ask for any more :)

I had ordered the wrong size, the exchange went very smoothly and the ring is beautiful. Thanks

Northband's customer service was extremely helpful in getting me the right ring! Thank you all - 1 week into wearing the ring and am very happy with it

We love this ring! My husband wears it proudly. It fits great, is durable and just looks really good

Beautiful ring and awesome service.

Caleb and Jessica were super helpful! They worked with us to make sure that we got exactly what we were looking for. The craftsmanship is impeccable, and the comfort-fit of the ring is spot on. The wood is beautifully finished, and its grain makes each ring unique. Very happy with the ring and the experience!

Great customer service!! Ended up deciding I wanted a thicker band and was able to exchange the ring quick and easy.

Love the ring! It was a perfect blend of two others I had been looking at and I was so excited to find it. I had to resize it and the process was quick and easy. Both times I got the ring sooner than expected! Would definitely buy from them again in the future!

Wonderful, unique ring. A great upgrade to my original band.

Northbands is a fantastic company. The first ring wasn’t quite what my fiancé was thinking it was (his fault, not Northbands—the ring was exactly as described, and beautiful) and it was much too big. Northbands customer service was awesome. Very thorough and answered all of our questions. We ended up ordering ring sizer, which helped a ton because we were way off on sizing. We exchanged the ring and are so happy. The ring is gorgeous and fits perfectly. He loves it! I would highly recommend this company. High quality materials and craftsmanship and great customer service!

We had a mix up on sizing but Northbands was great and actually sent us sizers for free to help us out! Ring is beautiful and well made, which is good because it has to last a very long time!!

Really enjoyed our experience and the ring! We originally bought a his and hers pair. Both were too big (we used a measuring tool from Brilliant Earth). My fiancé loves his! We exchanged for a smaller size and it’s perfect! The style was too bulky for my small hands so I returned it with no problems. We would definitely recommend this site and company!

My husband wasn’t sure of his size so we had to go through a few exchanges!! Shipping was quick each time, however with the third try, there were some rough edges that Derek had to smooth out to make this one more comfortable to wear. This was not an issue with the first two. Note, there is variation in the design as each is unique. The second was his favorite, but alas, it was too loose. Overall, he is very happy with his ring, and that’s what matters!

We had to exchange sizes so many times but Jessica was extremely patient and understanding. Rings were mailed promptly to exchange. Partner loves his and says it (finally) fits perfectly. Thank you again!

the customer service is wonderful. very polite staff and a fantastic product. we love our set!!! thank you Northbands!

The ring was so beautiful. Really my type. Also I liked how responsive they were about changing the ring size.

Exchanging my fiancé's wedding band was really simple and easy. I am so happy with the ring we both love it! Simply perfect!

Gorgeous ring! My fiancé loves it!! We are having the tungsten engraved at a local jeweler for a special message inside the ring. Thank you for the great communication, Caleb and Jessica!!

Caleb & Jessica at Northbands provide EXCELLENT service on their top notch products. I was a new customer and ordered a wedding band. The product was excellent, the craftsmanship was top notch, and they were speedy and accurate. I screwed up and ordered a ring too big for me, and the ring is not resizeable. Caleb and Jessica allowed me to exchange it for the correct size, and again it was speedy and accurate. Excellent shop, with wonderful people; I cannot recommend them enough.

These rings are stunning! We had to exchange for a different size, and they couldn’t have been nicer. Very fast friendly business.

I had issues with sizing (my own fault for having smol finger) but Caleb and Jessica were more than happy to accommodate an exchange. The ring itself is fantastic - I can imagine they are all as beautifully crafted as mine - but the service was second-to-none! Throughout the ordering process I was kept informed, good international tracking and delivery times met my expectations. Cannot recommend highly enough. Great products, incredible service!

My husband loves his ring and that it feels so solid.

The seller makes beautiful rings and provides great customer service.

I ordered my fiancé’s ring and afternoon it came in (SUPER quick) we realized it was a bit too big. Returning and getting a new ring in the correct size was as simple as ordering the first time around, not to mention the ring is perfection!

My fiance loves his ring! We had originally ordered a ring in his size but upon arrival it was a tad too large. The folks over at Northbandswere quick in response to my exchange inquiry. New ring came in quickly and we love it. Perfect fit!

I had difficulties with sizing, but they were so helpful and understanding with the struggle of sizing over the internet. I highly recommend them to everyone I show my ring off too!

You guys were amazing. You let me exchange my husband Ring for a bigger size with no problem. My husband loves his new ring. I got it for our 10 year anniversary. Thank you so much.

Really simple policy for returns. Quick and easy!

I ordered a wedding band for my fiancée and thought I ordered the correct size. After receiving the beautiful ring it was too small. I immediately ordered a replacement ring and was amazed at how fast the ring came. It is stunning!

We purchased the Silver Tungsten and California Redwood ring and it is beautiful. It's important to know that these rings are *comfort* and as a result there is a discrepancy between Northbands ring sizing and standard industry ring sizing. My husband is a true size 10 (which has been confirmed by multiple jewelers), so we ordered a size 10 from Northbands. The Northbands measured big roughly 1/4 size larger than standard industry sizing, so we had to return the 10 for a 9 1/2. I think it would be possible to eliminate the need to purchase Northbands ring sizers if it was explicitly stated what the standard difference is between industry standard sizing and Northbands sizing. That said, the exchange was handled seamlessly and I really appreciated the responsiveness of the Northbands customer service team.

Great company with amazing customer service!! Had to exchange my fiance's ring twice, and the return process was so easy. So glad we found a ring we love, with them! Would highly recommend!!